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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Genpact Celebrates Ten Years in China

10 September 2010

SoundBite Communications to Share Cost-Effective Collections Strategies at Debt Connection Symposium and Expo 2010

10 September 2010

Executive Change: Conifer Health Solutions Names Vice President of Operations

10 September 2010

Firstsource and RSource Announce Partnership to Enhance Service Offerings

9 September 2010

LiveVox CEO to Participate in Frost & Sullivan Innovation Summit

9 September 2010

iQor Named to Inc. Magazine List of Top Job Creators

8 September 2010

Firstsource Signs a Five Year Outsourcing Partnership with Axis Bank

7 September 2010

TCN Releases SoftPhone: Complete Call Center Technology Now Available in Minutes

2 September 2010

Global Connect and Global LiquidEdge Launch New Call Optimization Solutions

2 September 2010

Interior Concepts Receives Innovation Award

31 August 2010

Vengroff, Williams and Associates Drives Significant Operational Efficiencies and Reduces Revenue Leakages for CPG Industry

27 August 2010

Ten Costly Misconceptions About Incentive Programs

27 August 2010

PRC Adds The Credit Department to Client Roster, Expands Presence in Collections Space

25 August 2010

NCO Financial Investigative Services Selected as New MGMA AdminiServe Partner

24 August 2010

iQor Looks to Hire 150 at Charleston Call Center

23 August 2010

Noble Systems Releases Composer 9.2 Web Agent

20 August 2010

Budget Cuts Expanding Government ARM Sector

20 August 2010

6 Ways to Create a Culture of Learning in a Collection Agency

19 August 2010

Teleperformance Acquires beCogent in the United Kingdom

18 August 2010

Province of British Columbia to address GCS 2010 Credit and Collection Delegates in Vancouver

16 August 2010

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