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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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NCO Group Reports Wider Loss in Second Quarter

13 August 2010

Global Connect Announces Release of Best Time of Day Call Report and Other System Features

12 August 2010

SoundBite Communications Expands European Presence

5 August 2010

Vengroff, Williams and Associates Named 'Best Supplier of the Year' by Twentieth Century Fox Home Entertainment UK

4 August 2010

West Interactive Acquires TuVox

26 July 2010

Study: Expensive and Outdated Collections Methods Hampering Industry Rebound

21 July 2010

RMS? Pueblo Office Celebrates 5th Anniversary, Plans More Hiring

20 July 2010

Oxford Management Services Selects Nexidia?s Speech Analytics to Integrate into its Collections and Quality Assurance Processes

19 July 2010

SoundBite Communications Enhances Customer Contact Strategies with Hosted Predictive Dialing

15 July 2010

Interactive Intelligence Enhances Offering for Credit and Collection Industry

13 July 2010

NCO Group Ranked #1 FAO/Accounts Receivable Global BPO Company by The Black Book of Outsourcing

2 July 2010

Teleperformance Announces Major Restructuring, Call Center Closings in France

1 July 2010

Aspect Awarded Contact Center Applications Vendor of the Year in Asia Pacific by Frost & Sullivan

30 June 2010

Aspect CTO to Speak on Next Generation of Customer Contact at Gartner Customer 360 Summit 2010

24 June 2010

Indian Banks to Partner with Coface for International Commercial Debt Collection

24 June 2010

Vertex Extends Global Customer Management Outsourcing Reach by Acquiring Australian Provider, PCI

24 June 2010

Video: ARM Expert Talks First International Transaction Since 2007, Trends

23 June 2010

Aspect Named an Agent Performance Management ?Hot Vendor? in 2010 Value Index by Ventana Research

22 June 2010

LiveVox Announces Patient Self-Service IVR as part of Healthcare Revenue Management Suite

14 June 2010

Gateway Recovery Associates Grows Business with Aptela

11 June 2010

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