Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Firstsource Recognized As Leading Global Services Provider To The Financial Services Industry
2 November 2009
Firstsource Reports Second Quarter Fiscal 2010 Revenues of USD 99.70 million
29 October 2009
StarTex Power reaching their goal of high customer satisfaction rates with the help of CT Impact Broadcast Messaging
27 October 2009
Governor Joe Manchin Dedicates New Customer Services Center for Mountaineer Gas and NCO in Charleston
22 October 2009
Two Top 20 Card Issuers Choose ALI's OnQ and CallTech for Collections
21 October 2009
SoundBite Introduces a Proactive Customer Care Solution to Help Organizations Prepare for the Upcoming Flu Season
21 October 2009
Executive Change: Gila Corporation's CEO Retires, Cummings Chosen to Take Position
19 October 2009
Executive Change: RSource Hires Allen Snelling to Head Leased Asset Solutions Division
19 October 2009
Industry veterans announce formation of Delta Outsource Group, Inc.
16 October 2009
ALW Sourcing, LLC Recognized Among Top 100 Regional Minority Businesses
15 October 2009
Mercantile Adjustment Bureau Opens Call Center in Florida
15 October 2009
Firstsource awarded Payment Card Industry Data Security Standards Certification
14 October 2009
Executive Change: Lee Rigby Joins Gila Corporations Executive Leadership Team
13 October 2009
Interactive Data, Latitude Software To Offer Cell Suppression Service
8 October 2009
Sykes Enterprises, Incorporated and ICT Group, Inc. Sign Definitive Merger Agreement
7 October 2009
LiveVox Call Recording Suite Upgraded to Record Manual Calls
7 October 2009
Aspect Honored on InformationWeek 500 for Its Global Unified Communications Rollout
6 October 2009
Noble Systems Celebrates 20 Years of Innovation and Service to the Contact Center Market
5 October 2009
TouchStar Hosted Announces Record Growth and Unveils New Brand ? TelStar Hosted Solutions
30 September 2009
Aspect Unified Communications Applications for the Contact Center Leverage VMware
30 September 2009
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