Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
Filter by Location
Winners announced in ATA/CCNG Best Contact Center Incentive Contest
29 September 2009
NCO Named Top Accounts Receivable Management Firm By The Black Book of Outsourcing
29 September 2009
Frost & Sullivan Recognises Teleperformance for its Dominance in the EMEA Contact Centre Outsourcing Market
28 September 2009
Aspect Hosts UC World Live Day to Bring Unified Communications Professionals Together
24 September 2009
DialConnection Provides the Key to Break Free From the Noble-Touchstar Conversion
22 September 2009
ConServe Selects Buffalo Area for New Call Center
17 September 2009
Account Receivable Technologies Selects Hosted Dialer for Added Flexibility and Productivity
16 September 2009
PELORUS Group Names Aspect as the Leader in the Global Workforce Management Market
15 September 2009
Boom For Some Contact Centres as Economy Slumps
14 September 2009
ARM Firms Leverage IVR Technology to Lower Costs
14 September 2009
IAT and PossibleNOW Announce Partnership Referral Agreement
10 September 2009
Noble Systems Announces Acquisition of Assets from TouchStar
8 September 2009
?Contact Center Incentives? group formed at LinkedIn
8 September 2009
Finally, a Viable Small Balance Collection Solution
3 September 2009
Gila Corporation - One of the Fastest Growing U.S. Companies!
3 September 2009
SoundBite Introduces New Campaign Management Tools to Increase Contact Center Productivity
1 September 2009
Noble Systems Receives 2009 TMC Labs Innovation Award
28 August 2009
ALI Solutions Reports Successful Deployments of Preemptive Risk Solutions
25 August 2009
Convergys? New Intelligent Self-Service Solution Reduces Costs and Delivers Personalized, Relevant Multichannel Interactions
25 August 2009
NCO Group Celebrates Its Newest Call Center
25 August 2009
Copyright Auriemma Roundtables, Inc. All rights reserved.
![[Image by creator from ]](/media/images/Finvi_Tech_Trends_Whitepaper.max-80x80.png)
![[Image by creator from ]](/media/images/Collections_Staffing_Full_Cover_Thumbnail.max-80x80.jpg)
![Report cover reads One Conversation Multiple Channels AI-powered Multichannel Outreach from Skit.ai [Image by creator from ]](/media/images/Skit.ai_Landing_Page__Whitepaper_.max-80x80.png)
![[Image by creator from ]](/media/images/paper-collections_triggers_1_1.max-80x80.png){kind=small}
![Report cover reads Bad Debt Rising New ebook Finvi [Image by creator from ]](/media/images/Finvi_Bad_Debt_Rising_WP.max-80x80.png)
![Report cover reads Seizing the Opportunity in Uncertain Times: The Third-Party Collections Industry in 2023 by TransUnion, prepared by datos insights [Image by creator from ]](/media/images/TU_Survey_Report_12-23_Cover.max-80x80.png)
![[Image by creator from ]](/media/images/Skit_Banner_.max-80x80.jpg)
![Webinar graphic reads Help Wanted: Predictive, Collaborative and Intelligent Contact Data April 25 at 3pm et by TransUnion [Image by creator from ]](/media/images/Web_replay_Landing_Page.max-80x80.png){kind=small}
![Webinar graphic reads Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly April 4 at 2pm et [Image by creator from ]](/media/images/Skit.ai_InsideARM_Landing_Page_1200x627.max-80x80.png){kind=small}
![Streamline Your Collections Process with Voice AI [Image by creator from ]](/media/images/Streamline_Your_Collections_Process_with_Voice.max-80x80.png){kind=small}
![How to Connect with Today’s Digital Consumer [Image by creator Editor from insideARM]](/media/images/finvi_webinar_thumbnail.max-80x80.png){kind=small}
![Customizable or Configurable? Webinar [Image by creator Editor from insideARM]](/media/images/Landing_Page_2.max-80x80.png){kind=small}
![How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]](/media/images/omnichannel-webinar.max-80x80.png){kind=small}
![Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]](/media/images/2022-11-convieniance-fees-webinar.max-80x80.png){kind=small}