Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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ICT Group Recieves 2009 Frost & Sullivan North American Hosted Contact Center Product Differentiation Innovation Award
20 August 2009
Collection Clients Benefit from 'Robust Hosted Dialing Solution' with Global Connect
19 August 2009
UCB to be Awarded Employer of the Year by Governor's Council on People with Disabilities
19 August 2009
Aspect Receives Highest Reporting Score in Datamonitor Decision Matrix of Analytics Vendors
19 August 2009
LiveVox Upgrades Compliance Suite with Enhanced Features to Monitor and Coach Agents
19 August 2009
iQor Launches LoQus; Radically Simplifies Technology Management
19 August 2009
Noble Systems Introduces Noble SIPhony with a Server-Based SIP Environment to Reduce Costs and Improve Productivity
19 August 2009
NCO Group Lowers Losses in Q2 as Revenues Decline
18 August 2009
A Year of Achievement and Recognition for Allied International Credit
18 August 2009
Quality, Coaching, and Incentives ? Benchmark Results for the Contact Center
17 August 2009
Executive Bio: Lassi Karppinen
17 August 2009
iQor Continues Growth in Ohio; Doubles Employment in Less Than Two Years
12 August 2009
Executive Change: Thom Mead to Firstsource as Regional VP of Marketing, North America
6 August 2009
UTOPY Wins 2009 IP Contact Center Technology Pioneer Award
5 August 2009
LiveVox and Agility Join Forces to Provide Best in Class Business Continuity/Disaster Recovery for ARM Industry
4 August 2009
Convergys Expedites Loan Modification Process for Sterling Home Retention with New Relationship Management Contract
4 August 2009
New e-Book Helps Companies Achieve Higher Levels of Call Center Employee Engagement
30 July 2009
Collection Agency Uses IAT Dialing Technology to Keep Collections Revenue Steady and Stay Competitive
28 July 2009
LiveVox Announces Agent@Ready to Reduce Abandoned Calls
27 July 2009
Prime Teleconnect Selects Aspect?s Unified Communications Application to Offer Contact Center Services
23 July 2009
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