Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Independent Research Firm Names Cognizant an Emerging Challenger in Technology-enabled Business Services Market
23 July 2009
Capgemini and IBX Announce Collaboration to Develop Procurement Business Process Outsourcing Solution
23 July 2009
Collection Training Institute, LLC powered by CSS Impact
23 July 2009
Vengroff, Williams and Associates, Inc. Providing Mid-Market Companies With Invoice to Cash Services to Mitigate Risk in Light of Recent Credit Insurance and Factoring Developments
22 July 2009
WNS (Holdings) Limited Signs BPO Partnership Agreement With Trintech Group Plc
20 July 2009
Executive Change: Paula West Promoted to VP of Recruiting at Executive Alliance
17 July 2009
SoundBite Web Services API Optimizes Contact Center Operations and Improves Customer Satisfaction
17 July 2009
Cognizant Schedules Second Quarter 2009 Earnings Release and Conference Call
17 July 2009
New Convergys Relationship Management Survey Highlights Key Internal Customer Experience Challenges and Opportunities for Banks
17 July 2009
The Collections Quandary: Tripped by a Cell Phone No More
15 July 2009
Newly Established Outsourcing Firm Seeks to Disrupt Traditional Phone-based Customer Service Industry
14 July 2009
ARM and BPO Work Driving Call Center Expansions
14 July 2009
Cognizant Launches Comprehensive Platform to Foster Innovation in Testing
10 July 2009
Ask the Experts: Effectiveness of Dialer Campaigns
9 July 2009
Collection Agency Shifts to Site-Premised Dialer After Succeeding With IAT Hosted Predictive Dialing
9 July 2009
LiveVox Study Reveals Unattended Messaging is an Inefficient By-Product of Agency Dialer Line Starvation
9 July 2009
TCN Analyzes Agent Login and Predictive Dialing Vendor Performance
8 July 2009
Aspect Leads Global Outbound Contact Center Market - Datamonitor
8 July 2009
IAT Announces a 25 Percent Increase in Revenue from Their CT Impact Hosted Services
8 July 2009
BPO Properties Ltd. to Hold Conference Call and Webcast of 2009 Second Quarter Financial Results
7 July 2009
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