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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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TCN Announces Seminal Partnership with Collect! Software

7 July 2009

Industry Expert Offers Webinar Focusing On Contact Center Challenges

7 July 2009

Primal Management: Unraveling the Secrets of Human Nature to Drive High Performance

6 July 2009

Gila Corporation Takes Time to Sharpen the Saw

2 July 2009

Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities

30 June 2009

NCO Group Opens Another Site in the Philippines

29 June 2009

Collections Department Uses IAT Dialing Technology Creatively to Increase Collections Revenue

29 June 2009

CIO Magazine Recognizes Firstsource As CIO 100 Honoree

29 June 2009

TDI Selects Nuance as New Speech Technology Partner

25 June 2009

Inktel Direct Announces Launch of Inktel Direct Government BPO Services

25 June 2009

LiveVox Enhances Predictive Pacing Feature for Continued Optimization of Dialer Campaigns

24 June 2009

Zacks Industry Outlook Highlights: Patni Computers, Infosys, Wipro Inc. and Cognizant Tech

23 June 2009

Air Pacific Outsources Telephone Reservations Services

22 June 2009

ICT GROUP Offers Proprietary Loan Modification Solution: Accelerated Assist

19 June 2009

Aspect Training Program Pilot Helps SIRIUS XM Radio Improve Sales, Performance and Customer Satisfaction

16 June 2009

DialConnection Announces the Integration of DialIntelligence with Latitude?s Latest Release

15 June 2009

Centrinex Selects GoLive SMS for Free Text Messaging

12 June 2009

Call Center Firm Prosperity America Attracts over 500 Applicants

11 June 2009

DEX Has Entered into a New BPO Agreement with Oracle

11 June 2009

Aspect Customer Wins 1to1 Customer Champion Honors

11 June 2009

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