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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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LiveVox Data Reveals Collection Agencies Need to Implement Right-Party Scripting to Avoid Wasting Labor Costs

25 February 2009

TeleTech Announces Fourth Quarter and Full Year 2008 Financial Results

24 February 2009

Genpact Reports 2008 Fourth Quarter and Full Year Results

18 February 2009

Aspect Successfully Completes Microsoft UC Program

18 February 2009

Industry Expert Offers Webinar Focusing on Contact Center Challenges

13 February 2009

PerformanceEdge Wins 2008 Product of the Year Award From Customer Interaction Solutions Magazine

12 February 2009

Gila Corporation Receives A+ Rating from BBB

9 February 2009

Fredrickson Collects the Benefits of Unified Contact Centre Operations

9 February 2009

LiveVox Launches Skills-Based Routing to Drive the Best Accounts to the Right Agents

3 February 2009

Radius Software and ACCESS Corp. Announce Merger

3 February 2009

Executive Changes: RMS Announces Executive Appointments

3 February 2009

Interview: Louis Summe, Co-Founder and CEO of LiveVox

2 February 2009

Aspect Supports Virtual Launch of Microsoft Office Communications Server 2007 Release 2 with Platinum Sponsorship

29 January 2009

SoundBite Launches Business Partner Program for Proactive Customer Communications Solutions

29 January 2009

Executive Change: Ed Fontaine to Dial Connection as SVP of Contact Solutions

29 January 2009

EPP and Dial Connection Partner to Provide Walker Associates with Fully-Automated Payment Acceptance

27 January 2009

Executive Change: David Sargent Promoted to EVP at Dial Connection

27 January 2009

TeleTech to Hire Approximately 1,000 Positions in El Paso this Week

27 January 2009

Noble Composer Web Agent Receives "Product of the Year Award 2008" from Customer Interaction Solutions

15 January 2009

CR Software Introduces Cellular Validation Module

14 January 2009

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