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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Unlawful Debt Collection Calls to Workplace Nearly Double

23 March 2009

Executive Change: NCCI Promotes Jerry Rahon to Chief Operating Officer

19 March 2009

Keynote Speaker to Teach Attendees How to Motivate Collectors at IAT Annual User Conference

18 March 2009

Executive Change: John O?Shea to ICT as EVP of Collections Subsidiary

18 March 2009

Six-Sigma Methodologies Can be a Fit for ARM Firms

18 March 2009

LiveVox Launches Real Time Promise-to-Pay Tracking for Collectors

18 March 2009

DialConnection Announces the Release of IntelligentCall

18 March 2009

Why Call Centers Are Untapped Revenue Opportunity in Today's Economy

13 March 2009

Analytics Expert to Speak at IAT Annual User Conference

12 March 2009

ARM Leader Harvey Vengroff's Tax Protest Creating Jobs in Florida

12 March 2009

Registration Fee Waived for 2009 Call Center Optimization Forum

10 March 2009

Industry Expert Offers Webinar Focusing On Contact Center Challenges

9 March 2009

Lindorff Acquires Aktiv Kapital Collections Operations in Spain

5 March 2009

IAT Celebrates 23 Years of Dialing Technology Success

5 March 2009

Aspect Successfully Deploys Microsoft Office Communications Server 2007 R2 at Corporate Headquarters

4 March 2009

Gulf Coast Collection Bureau Installs CR Software?s Interactive Voice Response (IVR) System

2 March 2009

Making your First Impression Count with Consumers

27 February 2009

NCO Group Receives 2008 MVP Quality Award from Customer Interaction Solutions Magazine

27 February 2009

Aspect Ranked on Training Magazine?s 2009 Training Top 125 List

26 February 2009

IAT to Release CT Center 7.0 at Annual User Conference

26 February 2009

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