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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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NCO Group Receives 2009 CRM Excellence Award From Customer Interaction Solutions Magazine

4 May 2009

TouchStar Announces its Latest Innovation in Contact Center Technology - TouchStar 6.0.

1 May 2009

Executive Change: Accounts Receivable Technologies Appoints Kim Massey as VP of Business Development

1 May 2009

Infosys BPO Listed as a Top Enterprise Provider in FAO Today's Annual Survey

28 April 2009

Knowledge Process Outsourcing Offers Significant Growth Opportunities

28 April 2009

TCN Releases Web-Based Predictive Dialer and Unveils Agent Gateway

27 April 2009

Executive Change: Jim Milton Appointed New CEO of SoundBite Communications

21 April 2009

eTelecare Ranked as Sixth Largest Global Aggregate Inbound Teleservices Agency by Customer Interaction Solutions Magazine

20 April 2009

Receivables Management Firm Tracks Unattended ROI in Blended-Agent Environment with LiveVox SmartMessage

20 April 2009

Firstsource Solutions Among Top 3 global Recruiters at the ERE 2009 Recruiting Excellence Award

16 April 2009

Executive Changes: Firstsource Announces North American Leadership Team

14 April 2009

Executive change: Chris Pruitt Named VP of Strategy and Analytics at RGS Financial

13 April 2009

NCO Ranked Among Top 100 Global Outsourcing Companies by the International Association of Outsourcing Professionals

7 April 2009

New Feature Added to IAT Hosted Predictive Dialing

2 April 2009

Vengroff, Williams and Associates Leads Innovation to Automate and Standardize EU Credit Risk Management Solutions

1 April 2009

LiveVox Delivers Prime Time Targeting to Maximize Agent Productivity

31 March 2009

Aspect Marks One-Year Anniversary of Global Strategic Alliance and Equity Investment With Microsoft

30 March 2009

NCO Named on 2009 Global Services 100 from Cybermedia Publications

30 March 2009

LiveVox CMO John McNamara to Moderate Discussions on Managing Operations During Recession at Collections Conference

26 March 2009

New Approach Needed for Mortgage Industry to Reach Struggling Homeowners Quickly

25 March 2009

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