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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Noble Systems Takes Clients on "Mission: Optimization" at the SNUG 2009 Conference

18 May 2009

Prosperity America Announces Its Advisory Board

18 May 2009

Corporations Prioritize Working Capital Management According to Vengroff, Williams & Associates Survey

14 May 2009

NCCI Announces SAS 70 Compliance Audit

13 May 2009

ICT GROUP Introduces I-Control Campaign Management Dashboard

13 May 2009

Cognizant Technology Solutions to Present at Investor Conferences

12 May 2009

Sitel Risk Management Launches New Service Offering for Small Balance Collections

12 May 2009

Executive Change: Conifer Revenue Cycle Solutions Names Business Development Leader

12 May 2009

Teleperformance Announces Proposed Equity Incentive Plan

12 May 2009

UtiliPoint International and SoundBite Communications to Host Webinar On New Approaches to Optimize Collection Strategies

12 May 2009

New ARM-CRM Call Center to Provide 300 Jobs to Veterans and Others

12 May 2009

eTelecare Enters the South African Call Centre Market

7 May 2009

Australia?s Largest Collection Company Chooses Castel

6 May 2009

RMS Unveils New Web Site

6 May 2009

NCR Receives Its Highest Ranking in 2009 Global Outsourcing 100

6 May 2009

Aspect Customer Wins 2009 Workforce Management Professional of the Year Award

6 May 2009

LiveVox Announces the Release of Integrated Payment Lines for Around-the-Clock Collections

6 May 2009

Aspect Honored by CRM Magazine as Industry Leader

5 May 2009

TCN's Local Caller ID Feature Increases Customer Contact Rates by 50-100%

5 May 2009

ALI Solutions? OnQ 3 to Handle Over 3 Million Collections Calls per Day

5 May 2009

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