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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Castel Launches New Call Center Detection Software Suite

22 September 2008

What is UR txt msg str@tegy?

18 September 2008

LiveVox VoIP Dialer Enhances Productivity for Credit and Collections Industry

18 September 2008

NARS Announces Launch of At Home Agent Program

17 September 2008

Aspect and Tellme Partner on Joint Contact Center Software Solution

16 September 2008

West at Home Increases Credit Card Data Security with PhoneFactor

16 September 2008

Mountain Partners Adds Broadcast Messaging to Arsenal of Dialing Technology

11 September 2008

Peak5 Improves Overall Customer Satisfaction and Contact Center Productivity with PerformanceEdge

10 September 2008

LiveVox Enhances VoIP Dialer to Address Collection Compliance Needs

10 September 2008

NCO to Close Call Center in Canada

10 September 2008

Vengroff, Williams & Associates Reduces Aging Receivables for First Look Studios by 50%

9 September 2008

SoundBite Communications to Transform the Contact Center with Agent Portal

5 September 2008

A TouchStar Competitor Addresses Alleged Statements Regarding TouchStar

3 September 2008

West at Home Brings 300 New Jobs to Omaha Metro

29 August 2008

Genpact Extends Re-engineering Project with Miami Children?s Hospital

27 August 2008

HCL Technologies to Acquire Leading Manager of Voice, Data and Wireless Expense Services

26 August 2008

HCA ARM Subsidiary Finds Success Serving the Competition

26 August 2008

Ontario Systems Releases Cell Phone Compliance Tool

25 August 2008

TouchStar Ranked 40th in US Telecommunications Industry by Inc. Magazine

22 August 2008

FTC Issues Rule on Prerecorded Calls for Marketers; ARM Not Impacted

20 August 2008

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