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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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TeleTech Renews Multiyear Agreement With Leading Healthcare Provider

19 August 2008

Executive Change: Aspect Software Names Andy Bezaitis SVP of Corp Development

19 August 2008

New Cell Phone ID Service by Datalure Helps Address Regulatory and Legal Risks

18 August 2008

Global Connect's Toronto Data Center to Serve Voice Messaging Customers in Canadian Market

15 August 2008

Fast-Growing Collector Invests in CT Center for Site-Premised Dialer Benefits

14 August 2008

TeleTech Expands Agreement With Leading Mobile Communications Provider

14 August 2008

Executive Change: Aspect Software Names Kevin Schwartz EVP of Global Professional Services

14 August 2008

PeopleSupport to Merge with Essar Services, a Wholly Owned Subsidiary of Aegis BPO

13 August 2008

Garlands' Call Center Staff Embrace Green Initiatives

11 August 2008

ASK THE EXPERTS: How Can a Collection Agency Best Measure Dialer Productivity?

7 August 2008

Zenta Establishes Operations In Manila, Philippines

6 August 2008

LiveVox Announces Use of Hosted VoIP Dialer Increased 350% in Second Quarter

6 August 2008

Vengroff, Williams & Associates Reports Significant Increase in Third-Party Collections

6 August 2008

Aspect Software Receives Frost & Sullivan North American Product Line Strategy Award

5 August 2008

BPO Provider TeleTech Reports Strong Second Quarter

5 August 2008

PLS Financial Chooses IAT to Boost Agent Effectiveness and Success Rates

4 August 2008

PerformanceEdge Receives 2008 EMEA Contact Center Workforce Management Award

1 August 2008

PerformanceEdge from Aspect Software Offers Enhanced eLearning Capabilities

30 July 2008

Collection Training Institute Opens Third Party Collection Training School in India

30 July 2008

RMS Breaks 3,000 Employee Threshold with BPO Expansion

30 July 2008

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