Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

See all Topics

Executive Change: FAMS Names Tricia McFarland Director of Operations, St. Louis

14 July 2008

TouchStar Announces Global Growth in Its Partner Program

11 July 2008

School Board Candidate Receives Unexpected ?Donation? From IAT

11 July 2008

Cabot Financial Gains Global Recognition in Contact Center Awards

11 July 2008

Executive Change: Digital Dialogue Adds Tracy Blakely to Management Team

10 July 2008

CMS Group Expands Call Center in Durban, South Africa

10 July 2008

Aspect Software Acquires BlueNote Networks

9 July 2008

Enhancements to Hosted Broadcast Messaging Announced by IAT

9 July 2008

Debt Buyer LINK Financial Opens New Operational Site in Dublin

9 July 2008

TeleTech Encourages Companies to Save Fuel With Its @Home Solution

7 July 2008

EDS Wins $42 Million Contract To Modernize Ohio's Tax and Revenue System

3 July 2008

Is it Recession Yet? ? Umm, You?re Kidding, Right?

3 July 2008

Genpact's Tiger Tyagarajan Named Thought Leader of the Year by FAO Today

2 July 2008

LiveVox Opens New Office in Atlanta

2 July 2008

TeleTech Will Restate Certain Financials Back to 2005

2 July 2008

Thailand?s Largest Wireless Operator Signs BPO Consulting Contract with Convergys

1 July 2008

StarTek Strikes Gold at Contact Center World Awards

30 June 2008

VWA Announces New BPO Solution for Midsized Global Organizations

27 June 2008

Genpact Named Best BPO Provider by 2008 Black Book of Outsourcing

26 June 2008

MRS Associates Announces Joint Venture with Spanco BPO Ventures

26 June 2008