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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Universal to Pay SoundBite $4.6 Million in Suit Settlement

26 June 2008

TouchStar Changes the Collections Industry by Providing Free Leads for Its Clients

23 June 2008

GeBBS Ranked Among the Top 100 Healthcare IT-BPO Providers

23 June 2008

Make Call Center Agent Satisfaction a Priority: Consultant

20 June 2008

Aspect Software Solution Gets High Marks for Hosted Contact Center Offering

19 June 2008

TeleTech Expands Agreement With Leading Financial Services Provider

19 June 2008

Downturn, Consumer Mobility Builds Business for LiveVox

18 June 2008

Award-Winning RecoverCorp to Open New Call Center in Pickering, Ontario

17 June 2008

TCN Releases Ground-Breaking Web Communication Product

16 June 2008

HSBC Closing Credit Card Servicing Call Center, 240 Jobs Lost

16 June 2008

West Launches First Remote Locked-Down Desktop Security Environment for Home-Based Agents

16 June 2008

Missouri Fines Police Donation Telemarketer $450,000 for Do-Not-Call Violations

16 June 2008

Convergys Honored by AT&T as Outstanding Supplier

16 June 2008

PerformanceEdge Offers Japanese Localization with Aspect Quality Management 2.8.2

13 June 2008

Volume Forecasting Critical to Call Center Success

13 June 2008

Aspect Software Named as Finalist in 2008 Techworld Awards

12 June 2008

National Asset Recovery Services Celebrates Fifth Anniversary of Jamaica Contact Center

12 June 2008

Lonestar Turn-Key Systems Selects Payment Vision to Offer Electronic Payment Gateway Services

12 June 2008

LiveVox Records 400 Percent Increase in Minutes Used Over Past 12 Months

11 June 2008

Southern Credit Adjusters Partners with IAT to Increase Broadcast Messaging to 30,000 a Day

11 June 2008

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