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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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RMS Expands Colorado Office in Response to BPO Demand

10 June 2008

Call Center Technology Developer TouchStar Announces Its 2008 User Group Conference

9 June 2008

Aspect and Touchpoint Associates Offer New Management Impact Program

9 June 2008

Admerex Signs Deal with Plaza Associates

5 June 2008

Aspect Software Furthers Its Commitment to SIP Interoperability with AireSpring

5 June 2008

Call Center Firms Add 15,503 Jobs in May

5 June 2008

Perot Systems and Sinai Health System Extend Revenue Cycle Solutions Contract

5 June 2008

Small Collection Agency Grows with Help of Hosted Predictive Dialing

5 June 2008

TeleTech Named Finalist at Contact Center World Awards

3 June 2008

Site-Premised Dialing Systems Complement Hosted Dialing Solutions as Best Option

3 June 2008

Keybridge Medical Receives Best Practices Award for Contact Center Technology from Noble Systems

2 June 2008

Disaster Planning Could Bring Greater Telecommuting for Issuers

30 May 2008

Admerex Signs with UnionBank of Philippines

29 May 2008

APAC Receives Notice of Compliance with Nasdaq Minimum Bid Listing Standard

28 May 2008

Georgia Extends Childcare Contract with Maximus

28 May 2008

NCO to Get $2 million in State Money for Missouri Call Center

28 May 2008

Aspect Software Powers Contact Centers for 83 Percent of the FORTUNE 100

27 May 2008

West Corporation Completes Genesys Acquisition and Updates 2008 Guidance

23 May 2008

Admerex Signs HSBC Philippines for its Manila Contact Center

23 May 2008

Genpact and ICG Commerce Join Forces to Offer Source-to-Pay Solution

23 May 2008

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