Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Executive Change: Admerex Names Fred Beiner Senior Vice President
21 May 2008
Convergys to Expand Operations in Philippines by Nearly 50 Percent
20 May 2008
SoundBite Launches Integrated Communications Platform
20 May 2008
NCO Group Reports First Quarter Loss on Acquisition Expenses
19 May 2008
Aspect's PerformanceEdge Leads Contact Center Performance Management Market
16 May 2008
600 Call Center Jobs Coming to Indiana
16 May 2008
Corsidian to Offer Unified Solution from Aspect Software in Latin America and the Caribbean
15 May 2008
Commercial Collection Agency Cisco Inc. Thrives with Site-Premised Predictive Dialing
14 May 2008
Credit Control Leverages LiveVox?s VoIP to Grow
14 May 2008
TeleTech Announces Strong Q1 But Does Not Report Full Results
14 May 2008
Tighter Credit for Furniture Industry: Report
13 May 2008
Collection Agencies, Debt Buyers are PCI Security Hot Spots
13 May 2008
NCO Group to Expand in Missouri on Best Buy Contract
13 May 2008
FTC Catches Telemarketing Sales Rule Violators
12 May 2008
TeleTech Wins CRM Excellence Award
9 May 2008
WNS Teams With ACS for Philippine Contact Center
9 May 2008
SoundBite Reduces Loss as Revenues Rise
9 May 2008
Trimmer TouchStar Ready for Growth: CEO Bederman
8 May 2008
Ocwen?s NCI Purchase Pays Off
8 May 2008
USCB Leverages Five9 Technology for Collection Operations
7 May 2008
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