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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Highmark Medicare Services Achieves Certification to COPC-2000 CSP Standard

6 May 2008

TouchStar Offers Free Services to 2,500 Clients

5 May 2008

PerformanceEdge Releases Aspect Quality Management 2.8.1 for Call Centers

5 May 2008

Indian ARM-BPO Firm to Create 800 Jobs in Ireland

5 May 2008

BPO Giant Genpact Turns Around Results

2 May 2008

CBS News Finds Collections is a Growing Field

1 May 2008

Convergys Profits Drop 17 Percent

30 April 2008

TouchStar Guarantees its Call Center System will Reduce Costs for Large Centers

28 April 2008

Executive Change: NCB Management Services Names Marcelo Aita as CEO

28 April 2008

CSC Launches Global Healthcare Sector

25 April 2008

A Pro?s Ideas for Best IVR Opening Prompt

25 April 2008

PR - Convergys Renews Deals with Two Financial Services Companies

24 April 2008

Executive Change: Digital Dialogue Adds Two Execs

24 April 2008

PR - Crescent Healthcare Increases Cash Flow on Aging Receivables by 50 Percent with VWA

24 April 2008

LiveVox Foresees Traditional Dialers Becoming Obsolete

21 April 2008

PR - Convergys Expands Work With UnitedHealth Group Members

18 April 2008

PR - Convergys Named Outsourcing Service Leader for Third Consecutive Year

17 April 2008

PR - Kadent Selects Columbia Ultimate to Increase Collection Effectiveness

17 April 2008

Evanston Northwestern Healthcare Deploys CallMiner's Speech Analytics and Aspect Unified IP Software

16 April 2008

PR - TeleTech Signs Leading Mobile Communications Provider

15 April 2008

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