Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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ICT Profits Drop in 2007, Predicts Greater Revenues from Collections
4 March 2008
TeleTech?s Overseas Operations Generate Revenue Growth
29 February 2008
StarTek Grows Revenue During Transitional Year
29 February 2008
Canadian Call Center Revenues Grew 28% through 2006
28 February 2008
Predictive Dialer Firm Looks to Expand its Offerings
20 February 2008
APAC Turns Around, CompuCredit Turns Down in Quarterlies
19 February 2008
U.S., Philippines Lead in Contact Center Voice Work
15 February 2008
Admerex Launches Re-brand to Xpert Solutions
13 February 2008
Hospital Vendor Winnows Out Bad Debt with Calling Technology
12 February 2008
Collection Agency Named to Training Top 125 List
11 February 2008
Admerex Reports New Clients, New Board Member
7 February 2008
Embattled Alliance Data to Layoff 480 in Texas
7 February 2008
Collection Agency Adding 220 Jobs in Indianapolis and New Office
7 February 2008
Teleperformance Reports Strong Revenue in 2007, Names New CEO
6 February 2008
Buyout Scuttled, Affiliated Computer Profits Rise
1 February 2008
WAM Reports Big Numbers in 2007, But Cautions on 2008
31 January 2008
Speech Self-Service Boosts Contact Center Returns
25 January 2008
ARM Industry in for a Wild Ride in 2008
8 January 2008
NARS Celebrates 1 Year in Flagship U.S. Call Center
7 January 2008
TeleTech Sells Indian Subsidiary
2 January 2008
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