Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Use Analytics in Your Call Center to be Best of Breed: Aberdeen
21 December 2007
New NCO Group Should Expand in BPO Market: Analyst
21 December 2007
BPO and ARM Provider Technosoft Opens New Office in India
11 December 2007
Lenders Extend TeleTech?s Filing Deadline
6 December 2007
Indian BPOs Cashing in on Subprime Meltdown Through Collections
4 December 2007
Global Outsourcing Still Growing
29 November 2007
Contact Center Monitoring Firms Join Forces
28 November 2007
Taking Your Call Center to the Next Level
26 November 2007
Equity Stake Could Convince Agents to Stick Around
20 November 2007
New On-Demand Dialer System Designed to Replace Hardware Needs
19 November 2007
U.S. Consumers, Canadian Dollar Hurt NCO's Third Quarter
15 November 2007
Genpact Reports Strong Quarter on Client Growth
13 November 2007
TeleTech Reports on Q3, Holds Full Results Pending Review
9 November 2007
Teleperformance Reports Surge in Revenue on Acquisitions
8 November 2007
Is There Anybody Out There?
7 November 2007
APAC Revenues Improve but Profits Remain Elusive
7 November 2007
Telemarketing Not Popular with Scam Artists: FTC
1 November 2007
StarTek?s Income Falls as Turnaround Continues
1 November 2007
Transcom Reports Strong Quarter, Eyes North America and Collections
25 October 2007
FTC Vows to Keep Numbers on Do-Not-Call List
25 October 2007
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