Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Aspect Software Upgrades Agent Scheduling, Performance Metrics
24 October 2007
Disliked but Needed IVR Systems to Keep Growing
19 October 2007
Earnings Watch for the Week of October 15
12 October 2007
Interactive Intelligence Upgrades its Call Center Automation Offering
11 October 2007
Aspect Outlines Call Center Collection Tips, Wins Award
5 October 2007
TeleTech Sells Newgen Unit to Aspen
5 October 2007
Multimedia the Norm in Call Centers but Use is Spotty
2 October 2007
SoundBite Seeks $69 Million in its IPO
28 September 2007
Call Centers Need Technology Upgrade: Analyst
20 September 2007
NCO Group Acquires Loan Servicing Firm
31 August 2007
Indian Healthcare BPO Firm Buys U.S. BPO-ARM Company
31 August 2007
Collector Afni Expanding in Arizona, Adding 350 Jobs
24 August 2007
iQor, Formerly IRMC, Acquired by Private Equity Firm
21 August 2007
BPO Solutions Provider to Expand Aspect Unified IP Seats to 1,400
16 August 2007
Indian BPO-ARM IPO Finds Some Success on US Exchange
15 August 2007
Oxford Management Services Opens New Call Center In Scranton
14 August 2007
New Convergent Owners Seek to Add More Firms
7 August 2007
ARM Vendors Knock Out Quarterlies
7 August 2007
StarTek Reports Second Quarter Loss
3 August 2007
French Call Center Giant Acquires Debt Collector AllianceOne
1 August 2007
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