Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
Filter by Location
TeleTech Signs Agreement With Global Money Transfer Company
26 July 2007
GE Unveils Credit Card Dedicated to Reducing Cardholders? Carbon Emissions
26 July 2007
Aspect Software Issues SIP Challenge to Contact Center Industry
25 July 2007
Maximus Settles Medicaid Case for $30.5 million; May be Open to Sale
24 July 2007
FAO Research Names VWA Top Niche Player in the BPO Space
24 July 2007
West Reports Big Jump in ARM Revenue and Operating Income
19 July 2007
Ohio Collection Agency Acquires Second Site
18 July 2007
Enhanced Recovery Will Add 300 in Georgia
16 July 2007
TouchStar Announces the Implementation of Private Equity Funding
16 July 2007
Call Centers Looking to Debt Collection after Do Not Call
10 July 2007
India Gives Multinationals a Tax Break
10 July 2007
TouchStar Consolidates India Offices
9 July 2007
Big Banks Shift Offshoring Into Overdrive
5 July 2007
Centene Announces Dismissal of Shareholder Class Action Lawsuit
2 July 2007
Aspect Receives 2007 IP Contact Center Technology Pioneer Award
26 June 2007
India's ICICI Bank Makes $4.3 billion in Share Offering
26 June 2007
Aspect Software Helps MTN Boost Contact Center Performance
19 June 2007
Report Highlights Differences in Latin American Business Climate
19 June 2007
TouchStar Wins Three Contact Center World Awards
18 June 2007
Magellan Health Services Awarded $1.5 billion Contract in Arizona
14 June 2007
Copyright Auriemma Roundtables, Inc. All rights reserved.
![[Image by creator from ]](/media/images/Finvi_Tech_Trends_Whitepaper.max-80x80.png)
![[Image by creator from ]](/media/images/Collections_Staffing_Full_Cover_Thumbnail.max-80x80.jpg)
![Report cover reads One Conversation Multiple Channels AI-powered Multichannel Outreach from Skit.ai [Image by creator from ]](/media/images/Skit.ai_Landing_Page__Whitepaper_.max-80x80.png)
![[Image by creator from ]](/media/images/paper-collections_triggers_1_1.max-80x80.png){kind=small}
![Report cover reads Bad Debt Rising New ebook Finvi [Image by creator from ]](/media/images/Finvi_Bad_Debt_Rising_WP.max-80x80.png)
![Report cover reads Seizing the Opportunity in Uncertain Times: The Third-Party Collections Industry in 2023 by TransUnion, prepared by datos insights [Image by creator from ]](/media/images/TU_Survey_Report_12-23_Cover.max-80x80.png)
![[Image by creator from ]](/media/images/Skit_Banner_.max-80x80.jpg)
![Webinar graphic reads Help Wanted: Predictive, Collaborative and Intelligent Contact Data April 25 at 3pm et by TransUnion [Image by creator from ]](/media/images/Web_replay_Landing_Page.max-80x80.png){kind=small}
![Webinar graphic reads Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly April 4 at 2pm et [Image by creator from ]](/media/images/Skit.ai_InsideARM_Landing_Page_1200x627.max-80x80.png){kind=small}
![Streamline Your Collections Process with Voice AI [Image by creator from ]](/media/images/Streamline_Your_Collections_Process_with_Voice.max-80x80.png){kind=small}
![How to Connect with Today’s Digital Consumer [Image by creator Editor from insideARM]](/media/images/finvi_webinar_thumbnail.max-80x80.png){kind=small}
![Customizable or Configurable? Webinar [Image by creator Editor from insideARM]](/media/images/Landing_Page_2.max-80x80.png){kind=small}
![How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]](/media/images/omnichannel-webinar.max-80x80.png){kind=small}
![Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]](/media/images/2022-11-convieniance-fees-webinar.max-80x80.png){kind=small}