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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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LiveVox Receives 2015 CUSTOMER Product of the Year Award for its Robust Cloud Compliance Suite

8 January 2015

National Debt Collection Agency MRS BPO Partners with American Capital Recovery

5 January 2015

TCN Receives 2015 CUSTOMER Magazine Product of the Year Award

23 December 2014

Phillips & Cohen Associates UK Awarded Government Standard

4 December 2014

UK ARM Firm Lowell Group Achieves Award for 'Exceptional' Customer Service

3 December 2014

State AGs Urge FTC Action on Stronger Telemarketing Rules

2 December 2014

TCN Launches "Platform 3 VocalVision," Virtual Call Center Technology for the Visually Impaired

2 December 2014

Allied Global Completes Move to New, Expanded Philippines Location

7 November 2014

NCO Group Parent Closes on Sale of U.S. Third-Party Collection Unit

4 November 2014

Executive Change: MRS BPO Welcome Tim Steele as VP Sales and Marketing

31 October 2014

Executive Changes: Account Control Technology Appoints CFO and CIO

9 October 2014

Affinity Global Acquires Leading Edge Recovery Solutions

3 October 2014

CBE Named One of Iowa's Top Workplaces

23 September 2014

Healthcare and the Amazing Aging U.S. Population

3 September 2014

LocateSmarter Awarded Patent for Cloud-Based Skip Tracing Application

3 September 2014

Genesys Webinar Shows Why Collection Agencies Need Speech Analytics

28 August 2014

CBE Companies Brings 500 Jobs to New Braunfels

15 August 2014

CBE Companies Opens New Operational Center in Iowa

8 August 2014

KM² Solutions Adds Another Caribbean Contact Center

4 August 2014

Executive Change: Collection Agency MRS BPO Adds Chris Repholz as COO

1 August 2014

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