Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Empereon-Constar Celebrates Fifteenth Anniversary of New Mexico Contact Center
28 July 2015
TSW Global Solutions Opens New Call Center Facility
24 July 2015
EOS USA Expands with a New Customer Care Operation in Eastern Kentucky
7 July 2015
insideARM Announces Inaugural First Party Outsourcing Summit October 13-14, 2015
22 June 2015
KM² Solutions Continues Expansion Plans in the Caribbean and Central America
18 June 2015
Executive Change: Convergent Revenue Cycle Management Promotes Mark Schanck to President
24 April 2015
Executive Change: Melissa Hobbs Joins SKYLINK Group of Companies as SVP
17 April 2015
Executive Changes: KM² Solutions Leadership Transitions Yield to a Promising Future
10 April 2015
Executive Change: SKYLINK Group of Companies Announce the Appointment of New Chief Operating Officer
25 March 2015
Is Your Business Saleable?
19 March 2015
Executive Change: Maureen Peterson Named President of CEANNATE Corp
12 March 2015
Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM
5 March 2015
Executive Change: Convergent Hires James Hawkins as SVP, Patient Contact Center
4 March 2015
The Impact of CFPB's UDAAP Authority on Creditors and First Party Debt Collectors
4 March 2015
CEANNATE Corp. Establishes Strategic Advisory Board; Former ED Secretary Margaret Spellings Named Chair
3 March 2015
Navient Acquires Government Collection Firm Gila/Municipal Services Bureau
2 March 2015
KM2 Solutions Adds Major Telecommunication and Internet Services Client to KM2 Honduras Call Center
2 March 2015
Kaulkin Ginsberg Gears up for Spring 2015 Research Fellows Program
13 February 2015
Executive Change: Empereon-Constar Announces Mark Lambert VP of Sales
13 January 2015
West Corp. Divests ARM and Other Live Agent Business in $275 million Deal
8 January 2015
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