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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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ARM Merger and Acquisition Activity Picking Up, Especially in Debt Buying

11 March 2014

Array Services Group Philanthropy Continues in 2014

6 March 2014

Top Questions to Ask the Potential Buyer of Your Business

3 March 2014

Portfolio Recovery Associates to Buy European Debt Buyer Aktiv Kapital for $1.3 billion

20 February 2014

BPO-ARM Firm Veldos Announces Business and Office Acquisitions

14 February 2014

British Telecom and TDX Group Extend Relationship Through 2018

29 January 2014

LiveVox CMO to Address Regulatory Developments at DBA 2014

21 January 2014

Executive Change: Allied Global Expands its Global Sales Footprint

21 January 2014

Executive Change: Alan Todd Van Meter Named President of EOS CCA Healthcare Division

14 January 2014

AIC Manila Celebrates One Year Anniversary

13 January 2014

Executive Change: The CMI Group Hires Jim Lynch as Director of Collections

3 January 2014

Member of CBE Companies' Leadership Team Appointed to Influential DBA International Roles

30 December 2013

FTC Ends Rulemaking On Caller ID Falsification Issues

17 December 2013

CBE Companies to Add 400 New Jobs in Iowa

13 November 2013

NACS Promotes Customer Excellence in National Customer Service Month

16 October 2013

Executive Change: Mark Sena Joins Global International’s Business Development Team

2 October 2013

J.C. Christensen & Associates Takes Away Resurgent Capital Services' Top Honor

25 September 2013

Empereon-Constar Announces Expansion and 750 New Jobs

25 September 2013

Mike Ginsberg's Musings

24 September 2013

LiveVox Joins Panel Discussing Some of the TCPA's Most Controversial Topics at TRMA Fall 2013

24 September 2013

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