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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Enhanced Recovery Company (ERC) Acquires BPO Business

6 September 2013

Kolz Associates Relocates within Illinois; Adds Two People

6 September 2013

Hawes Financial Group Names Heather Quaas as Loaned Executive for United Way of Lane County

29 August 2013

Vision Financial Corp. Adding Jobs at New Illinois Call Center

28 August 2013

How Easily Can You Find Probate Accounts in Your Portfolio?

29 July 2013

GC Services Adding Jobs at Large Call Center

26 July 2013

Latest Whitepaper: Tracking Probate Activity

17 July 2013

Array Services Group Adopts Minnesota Highway

19 June 2013

Array Services Group Announces Enhanced Website and Social Media Presence

17 June 2013

How Can ARM Companies Better Leverage Their Data?

13 June 2013

Gamification for Collections: Four Keys to Success

11 June 2013

Industry Veteran Rakesh Kumar Forms Global Channel Partnership

10 June 2013

Castel Showcasing Voice and Speech Analysis Solution at 14th Annual Call Center Week Conference

31 May 2013

Executive Change: MRS BPO Hires Julian Roldan as VP of Sales

30 May 2013

Former NCO Head Gets Back into Debt Collection

28 May 2013

UK Debt Collector Liquidates As Part of NCO Acquisition

14 May 2013

Empereon-Constar Expanding Call Center Operations, Creating 350 Jobs

8 May 2013

HOW, WHAT, WHERE, WHEN, WHO?: Process Serving and Collections

6 May 2013

BillingTree Announces Initiative that Raises Standards for Customer Support

1 May 2013

Top Reasons Some ARM Companies Don’t Work with Debt Settlement Providers

29 April 2013

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