Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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NCO Group and APAC Win Customer Service Technology Award

19 April 2013

Executive Change: Industry Leader Maria Wacker Joins Array Services Group

18 April 2013

Harvest Strategy Group, Inc. Selected by GM Financial

4 April 2013

New CFPB Guidelines: Don’t Lose Sight of the Basics

4 April 2013

Couch Conville & Blitt Law Firm Expands into Texas

2 April 2013

How Can You Get a Perfectly Paid Medical Bill? A Whitepaper from Ontario Systems Has the Answers

2 April 2013

IAT White Paper Reveals Facts About Dialing Solutions

1 April 2013

Empereon-Constar Celebrates Its First Fifteen Years

14 March 2013

BPO Firm Capita Acquires Debt Collection Agency iQor UK for $63 million

1 March 2013

iQor Bringing 250 New Jobs to Dallas

21 February 2013

The Importance of Front-Line Talent Management

20 February 2013

Executive Change: Justin Lindsey Joins iQor as Chief Scientist

11 February 2013

Allied International Credit Opens New Office in the Philippines

8 February 2013

Mercantile Adjustment Bureau Donates Nearly $72,000 in 2012

4 February 2013

Executive Changes: Array Services Names New Group EVP and VP for J.C. Christensen

25 January 2013

Kaulkin Ginsberg Announces IAB Solutions, LLC's Acquisition by Skillman Management & Capital, LLC

22 January 2013

Executive Change: Andy Wood to iQor Canada as VP of Sales

17 January 2013

Where Do You Want to Sue Your Business Customer?

16 January 2013

Array Services Group Recognizes Importance of Giving Back to the Community

10 January 2013

Executive Change: AllianceOne Hires VP of Business Development

7 January 2013