See all Topics
AdobeStock-Customer Service Complaint

CFPB's Consumer Response Notifies Portal Contacts to Opt-In to Daily Digest Reports

29 June 2016


House Bill Introduced Requiring That CFPB Verifies Complaints and Publishes Context

15 June 2016


The FTC Continues to Pursue True "Robocallers"

15 June 2016

Consumer Finance Reporters to the Debt Collection Industry: Give us Facts and Data

28 April 2016

Former CFPB Senior Advisor: Debt Collection Industry Must Press CFPB to Put Complaint Data in Context

27 April 2016


NBC Debt Collection Article Includes Some Context, But Could Be Better

1 April 2016

Latest CFPB Complaint Report is Routine, But Provides a Nugget or Two

30 March 2016

“Bad Apples” Practice Reputational Theft on Good Professionals

11 March 2016


CFPB Actions Put Marketplace Lenders in the Crosshairs

8 March 2016

CFPB Consumer Response Clarifies Definition of Duplicate Complaint, and Other Updates

3 March 2016

Debt Collection Complaints to FTC Flooded by PrivacyStar Mobile App

2 March 2016

When it Comes to Errors, Cordray Holds CFPB to a Different Standard Than Those He Regulates

3 December 2015

Actions Speak Louder Than Words: FTC Debt Dialogues Come to a Close in Atlanta

19 November 2015

CFPB Fines Auto Loan Company $3.28 Million For Illegal Debt Collection Tactics

29 October 2015

34 Countries Launch Improved Website to Help Catch Cross-Border Consumer Scammers

15 October 2015

OIG Report on CFPB Consumer Response Highlights Deficiencies, But Exposes Irony

16 September 2015

Consumer Relations Consortium Submits Response to CFPB’s RFI on Complaint Data Normalization

1 September 2015

CFPB Monthly Complaint Report Reveals Major Difference in Enforcement Challenges

26 August 2015

Department Stores National Bank To Pay $23.8M For Charging Fees on Collection Accounts

21 July 2015

CFPB's First Monthly Complaints Report Could Use More Context

16 July 2015