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File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

CFPB Complaint Portal - Analysis of Coming Enhancements

17 January 2017

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

CFPB Monthly Report Reveals 39% of Complaints Concern Debt Collection

3 January 2017

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

A Former CFPB Insider’s Guide: Things to Consider before Responding to Your CFPB Complaints

12 December 2016

Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

CFPB Asks For Input Regarding New Consumer Complaint Feedback Process

30 November 2016

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

FDCPA Case Law Review for September 2016

13 October 2016

Attorneys John Bedard and Sergei Lemberg holding a discussion on stage [Image by creator insideARM from ]

Sergei Lemberg Shares His Tips and Strategies With Creditors at Compliance Symposium

28 September 2016

Industry Gets Favorable Ruling in Debt Collection Envelope Case

18 August 2016

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CFPB's Consumer Response Proposes New Consumer Feedback Survey

2 August 2016

Photo of dice with letters forming the words "rules and regulations" [Image by creator anyaberkut from AdobeStock]

insideARM Perspective on CFPB Outline of Proposed Debt Collection Rules – Communication Part 2

1 August 2016

 [Image by creator gustavofrazao from AdobeStock]

Rozanne Andersen to Present Findings from Cost of Compliance Survey at PowerUp 2016

20 July 2016

Massachusetts Court Rules Any Call is a "Communication"

19 July 2016

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

CFPB's Consumer Response Notifies Portal Contacts to Opt-In to Daily Digest Reports

29 June 2016

House Bill Introduced Requiring That CFPB Verifies Complaints and Publishes Context

15 June 2016

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The FTC Continues to Pursue True "Robocallers"

15 June 2016

Consumer Finance Reporters to the Debt Collection Industry: Give us Facts and Data

28 April 2016

Former CFPB Senior Advisor: Debt Collection Industry Must Press CFPB to Put Complaint Data in Context

27 April 2016

NBC Debt Collection Article Includes Some Context, But Could Be Better

1 April 2016

Latest CFPB Complaint Report is Routine, But Provides a Nugget or Two

30 March 2016

“Bad Apples” Practice Reputational Theft on Good Professionals

11 March 2016

Illustration of a table with the word "LOANS" in the middle, surrounded by people's arms pointing to charts and money [Image by creator ribkhan from AdobeStock]

CFPB Actions Put Marketplace Lenders in the Crosshairs

8 March 2016