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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Chairman Pai Responds to Republican House Representatives on TCPA, Agrees Clarity Needed

20 September 2018
[Image by creator Chris Titze Imaging from AdobeStock]

A Compliant Text Message Service Begins with the Consent – And Ends with Big Results

19 September 2018

Middle District of Florida Court Finds Predictive Dialers Not Subject to TCPA Unless They Randomly or Sequentially Generate Numbers, Adopts Low Pleadings Standard in the Process

18 September 2018
Woman looking at cell phone [Image by creator leungchopan from AdobeStock]

Start Mastering the Text Message and Make Next Year Your Best Yet

11 September 2018
Photo of courthouse building with "judicial" written on it [Image by creator Natalia Bratslavsky from AdobeStock]

Kavanaugh’s Confirmation to the Supreme Court Could Mean Profound Changes for the TCPA

5 September 2018
[Image by creator Chris Titze Imaging from AdobeStock]

Two New Decisions Allow Consumers to Unilaterally Revoke Written TCPA Consent But for Vastly Different Reasons

4 September 2018

Central District of Cal. Court Says ACA Int'l Set Aside Definition of ATDS

29 August 2018
[Image by creator blackzheep from AdobeStock]

YouMail's CEO Discusses What Robocall Index Actually Tracks During WBD Podcast

22 August 2018
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

E.D. Michigan Excludes Plaintiff’s Expert Report, Then Finds That ACA Int’l Vacated All Prior FCC Rulings on ATDS Functionality

21 August 2018
Photo of FCC commissioners at a Congressional hearing [Image by creator from insideARM]

FCC Only Briefly Discusses Robocalls During Senate Hearing

16 August 2018

Senate Committee Sets First FCC Oversight Hearing For Tomorrow Following Chairman’s TCPA Letter

15 August 2018
[Image by creator Chris Titze Imaging from AdobeStock]

Another Court Agrees with Second Circuit- No Unilateral Revocation of TCPA Consent

14 August 2018
A stack of mobile phones [Image by creator goir from AdobeStock]

Yet Another Court Finds FCC’s TCPA Orders Were Vacated by ACA Int’l and Calls to Lists of Numbers Not Robocalls Covered by the TCPA

7 August 2018
Woman looking at cell phone [Image by creator leungchopan from AdobeStock]

Republican Senators Submit Letter to FCC Chairman Requesting Quick Clarification of TCPA

2 August 2018
[Image by creator Chris Titze Imaging from AdobeStock]

E.D. Michigan: TCPA Consent Passes from Doctor’s Office to Debt Collector Retained by Laboratory

1 August 2018
An animated image of a judge facing two lawyers in court [Image by creator cookart from AdobeStock]

UPDATE: Court Sets Hearing on One-Way Intervention Issue in Certified TCPA Class Action

31 July 2018
File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

New District Court Ruling Dismisses TCPA Suit and Holds that Predictive Dialer Calls Are Not Robocalls Covered by the TCPA

30 July 2018

Court Stays Putative TCPA Class Action Pending Forthcoming ATDS Functionality Ruling in Related Case

25 July 2018
Photo of Jay Edelson [Image by creator from ]

A Visit from the Boogeyman: Jay Edelson– “Titan of the Plaintiffs Bar”– Rocks the House on the Latest WBD Ramble Podcast

24 July 2018
Child holding can and string phone to ear [Image by creator Chepko Danil from AdobeStock]

First-in-the-Nation TCPA Result: Court Holds Direct Dropped Voicemails are Covered by the TCPA

23 July 2018

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