The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

See all Topics
 [Image by creator Leigh Prather from AdobeStock]

UPDATED: Fake TCPA News? Questionable YouMail Robocall Data Relied Upon by Mainstream News Outlets

18 July 2018

pixabay-secret

Did the Ninth Circuit Just Tip its Hand in a Junk Fax Case on the Validity of the FCC’s Predictive Dialer Rulings After ACA Int’l?

18 July 2018

Small statue of lady justice [Image by creator sebra from AdobeStock]

Bad Reyes Saga Continues With One-Way Intervention Challenge to Court’s Certification Ruling

12 July 2018

 [Image by creator Chris Titze Imaging from AdobeStock]

Bargained-For Consent Might Mitigate Your Risk When Contacting Consumers

12 July 2018

Photo of a person about to jump off a diving board into a pool [Image by creator wellphoto from AdobeStock]

TCPA ATDS Scorecard: A Mid-Summers’ Deep Dive into the Shifting ATDS Landscape post ACA Int’l

11 July 2018

Bank Sued by Father Can Bring Third-Party Claim Against Daughter Who Provided His Number

10 July 2018

Black keyboard with one large red key that says "Opinion" [Image by creator tashatuvango from AdobeStock]

Unfair Attack? NCLC Works Hard to Convince FCC That Legitimate American Businesses Are to Blame For Majority of Robocalls in Robust TCPA Comment

9 July 2018

A New TCPA King? Second Circuit Rejects “Potential Capacity” Definition Outright But Ducks Issues of ATDS Functionality

3 July 2018

Block of 14 Democratic Senators ask FCC’s Chairman to Broaden TCPA Protections to Prevent Robocalls

28 June 2018

A person jumping over a chasm between two protruding rocks with jagged mountains in the background [Image by creator Photocreo Bednarek from AdobeStock]

Bridging the Gap: Collection Industry Media Visionary Stephanie Eidelman Joins the Ramble to Discuss the TCPA and So Much More

28 June 2018

A sea of white blocks that say "manual work" with one green ball that says "automate it!" [Image by creator iQoncept from AdobeStock]

Yahoo!: 3rd Circ. Holds Random or Sequential Number Generation Is Needed–Rejects Expert Reports, Rules Yahoo’s IM Platform Not an ATDS

27 June 2018

Image from a dictionary showing the word leg-is-la-tion [Image by creator Art of Success from AdobeStock]

This REDLINE Tracks How the 'Stopping Bad Robocalls Act' Would Change the TCPA

22 June 2018

 [Image by creator blackzheep from AdobeStock]

New Consumer Strategy for Baiting FDCPA Violations, and Use of Text Messages in Debt Collection

21 June 2018

pixabay-secret

Secret Limitation? Court Denies Summary Judgment to TCPA Defendant Who Couldn’t Prove Customer Had Full Authority to Provide Number

20 June 2018

Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

Consumer-Side TCPA Comments Reviewed: CFPB Respectful, Consumer Action Aggressive, Cunningham and Moskowitz Taciturn in their Comments to FCC

19 June 2018

From Bad Reyes to Worse Reyes: Court Refuses to Certify ATDS Functionality Ruling for Interlocutory Appeal

14 June 2018

BCFP Advises FCC to Carefully Consider ATDS Definition in Context of Debt Collection

14 June 2018

 [Image by creator Leigh Prather from AdobeStock]

Mystery Solved!: So That’s What Happened to the FCC’s Order Implementing the BBA Amendment to the TCPA Exempting Collectors of Government-Backed Debt

12 June 2018

Simultaneous House and Senate Bills Introduced to Expand TCPA’s ATDS Definition to Stop Robocalls made from Lists

11 June 2018

Woman looking at cell phone [Image by creator leungchopan from AdobeStock]

*7 Wars: FCC Considers Key Punch Revocation in Effort to Stop Robocalls

5 June 2018