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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Phone with "voice mail" text on it [Image by creator iQoncept from AdobeStock]

Petition to Exempt Ringless Voicemails From Anti-Robocall Rules Has Been Withdrawn

28 June 2017

TCPA Case Law Review for May and June 2017

27 June 2017
[Image by creator Chris Titze Imaging from AdobeStock]

Breaking: 2nd Circuit Says TCPA Consent Not Revocable if Part of Contract

23 June 2017
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

What You Should Know About "Standing" Since Spokeo

19 June 2017
Colored tiles handing from string spelling out "webinar" [Image by creator niroworld from AdobeStock]

LiveVox Discusses Latest Cell Phone Consent Management Approaches with TCPA Legal Counsel

13 June 2017
Phone with "voice mail" text on it [Image by creator iQoncept from AdobeStock]

"Ringless Voicemail" Petition at FCC: Another Factor to Consider in TCPA Compliance

5 June 2017
Illustration of an old fashioned rotary dial phone [Image by creator ojovago from AdobeStock]

TCPA Is Not Dead Yet – Court Trebles Eight Figure TCPA Award While World Awaits ACA Decision

30 May 2017
[Image by creator Andy Dean from AdobeStock]

Rite Aid’s TCPA Win Sheds Light on Health Care Rule Exemption

23 May 2017
Photo of FCC Commissioner Michael O'Rielly [Image by creator from ]

FCC's O'Rielly Says Legitimate Businesses Haven't Effectively Told Their Story on TCPA

5 May 2017
[Image by creator Andy Dean from AdobeStock]

Courts Grapple with Fine Line between (Medical) Informational & Telemarketing Calls

2 May 2017

Employment Related Communications - A New Frontier for TCPA Class Actions?

27 April 2017

Prior Express Consent Defeats TCPA Claim, But Jury May Find 87 Calls Over 19 Days to be FDCPA Violation

19 April 2017
File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

Simple TCPA Case Becomes Two-Year Journey to Dismissal

12 April 2017
Small statue of lady justice [Image by creator sebra from AdobeStock]

Will FCC Loss in Junk Fax Case Have Positive Impact on TCPA Cases?

5 April 2017
Men in suits shaking hands. [Image by creator beeboys from AdobeStock]

TCPA Defendant Settles Class Claims on Individual Basis Following Counterclaims for Harassment and Racketeering

27 March 2017
A stack of mobile phones [Image by creator goir from AdobeStock]

Judge Rules For Servicer in TCPA Case Regarding Calls to Number Provided for Subsequent Loan

21 March 2017
An animated image of a judge facing two lawyers in court [Image by creator cookart from AdobeStock]

TCPA Case Law Review for February 2017

15 March 2017
File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Student Loan Guarantor Agency Not Liable for Collector’s Alleged TCPA Violations

14 March 2017

House to Begin Debate on Bill to Fix Class Action Litigation

9 March 2017

Wells Fargo to Settle Two Separate TCPA Class Actions Totaling Over $17.7M

28 February 2017

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