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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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CFPB Targets ARM Industry -- Which Practices Should Your Company Avoid?

22 April 2016

Ninth Circuit: Conditional Tender Does Not Moot Putative Class Action

18 April 2016

Have You Been Sued by Todd Bank?

15 April 2016

Summary Judgment Granted in TCPA Case Against Navient and Affiliate - Awards $360K, Possibly More

13 April 2016

TCPA Class Action Case Dismissed – Thanks to Omnibus Budget Reconciliation Act of 2016

12 April 2016

Webinar to Cover TCPA Class Actions and the State of the ARM Industry

11 April 2016

U.S. Chamber Comments on PrivacyStar Involvement in TCPA Complaints

5 April 2016

CBE Group Wins Landmark TCPA Decision Regarding its Patent-pending Product Manual Clicker Application

30 March 2016
AdobeStock-Dialogue table discussion round table seat at the table

More Sessions Confirmed for Larger Market Participant Summit April 21-22

29 March 2016

N.C. District Court Grants Stay of TCPA Lawsuit Pending DC Circuit Challenge to FCC Order

25 March 2016

FCC Releases Proposed Rules for Government Debt Collection Calls

14 March 2016

Court Rules Express Consent Passes from Creditor to Collector

11 March 2016

Settlement Reached in TCPA Case Against Chase Bank; Attorneys Win

8 March 2016

Debt Collection Complaints to FTC Flooded by PrivacyStar Mobile App

2 March 2016

Briefing In The Consolidated Appeal From The July 10, 2015 Declaratory Ruling and Order Is Complete

29 February 2016

Wheeler Circulates TCPA Exemption for Fed-Backed Loans

24 February 2016

Supreme Court Vacancy Leaves Spokeo Outcome Even More Uncertain

23 February 2016

In Spite of FCC, 70 Percent of TCPA Decisions in Last 14 Months Positive for Industry

22 February 2016

Sixth Circuit Court of Appeals Affirms “Prior Express Consent” Defeats TCPA Claim in Healthcare Collections Case

17 February 2016

FCC to Issue Notice of Proposed Rulemaking for TCPA Amendment

8 February 2016

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