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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Ninth Circuit Rules Prior Consent Fatal to TCPA Suit

4 February 2016

Two Recent Cases Highlight Mandatory Arbitration Provisions

3 February 2016

Illinois Reverses Course, Realigns State Collections Law with FDCPA

2 February 2016

LiveVox Receives 2016 CUSTOMER Magazine Product of the Year Award for its TCPA Risk Mitigation Dialing Systems, The Four Clouds

28 January 2016

Supreme Court Sides with Consumer on TCPA Case Campbell-Ewald v Gomez in 6-3 Decision

21 January 2016

Time Warner Offers "Nomorobo" -- a System That Blocks Robo- and Telemarketing Calls

19 January 2016

FCC Responds In Consolidated Appeal From Its July 2015 Omnibus Ruling

19 January 2016

EDNY Stays TCPA Putative Class Action Pending SCOTUS Cases, Petition in D.C. Circuit

14 January 2016

Experian Launches Phone Number ID™ to Solve Debt Recovery Challenges with Advanced Batch Phone Verification

8 January 2016

TCPA Case Stays Related to ACA, Campbell-Ewald, and Spokeo Continue to Multiply

4 January 2016

Senators Are Wrong to Urge ED Not to Allow Collectors to Use Autodialer

23 December 2015

Time Warner TCPA Litigation Stayed Pending Appeal on FCC Rulemaking

21 December 2015

Court Rejects “Human Intervention” Argument in TCPA Summary Judgment Motion

16 December 2015

TCPA in Review; 2015 Was a Year of Clarification

15 December 2015

Ninth Circuit Court of Appeals Finds Prior Express Consent, Grants Summary Judgment to PayPal in TCPA Case

2 December 2015

Joint Petitioners File Initial Brief in Consolidated Appeal of FCC’s TCPA Order

30 November 2015

Summary Judgment Granted for Debt Collector in TCPA Case

24 November 2015

Western Union Agrees to Settle TCPA Class Action Case for $8.5 Million

23 November 2015

LiveVox Presents a Follow Up to insideARM's First Party Outsourcing Summit, Focusing on the Impacts of the TCPA into 2016

20 November 2015

Consumer Litigation "Continues to Evolve in Lurches": Your October Debt Collection Stats

13 November 2015

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