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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Webinar: Understanding & Responding to TCPA Changes

23 September 2013

Does a Call with Only Caller ID Info Constitute a Communication? Listen to the Answer

19 September 2013

Free Report: Telephone Consumer Protection Act (TCPA) Guide for Contact Centers

13 September 2013

Federal Court Rules All Debt-Collection Calls Exempt from TCPA

5 September 2013

Compliant Cell Phone Contacting Technology Released by IAT

5 September 2013

TCPA Ruling on Revocation of Prior Express Consent Sets Precedent

29 August 2013

CFPB’s Advice to the Consumer Answers 85 Frequently Asked Questions

27 August 2013

Federal Court Allows Consumers to Curb Robo-Calls from Debt Collectors

23 August 2013

Harnessing the Power of Electronic Communication

15 August 2013

California "Illegal Recording" Class Actions on the Rise

13 August 2013

Letter Violation Lawsuits Rise -- Avoid the Three Most Common Claims

13 August 2013

Debtor Contact Attempts: Enough is Enough!

24 July 2013

CFPB, TCPA, FDCPA and YOU - Why I can't Miss ACA's Annual Convention

9 July 2013

What Do Garden Ants, Class Action Lawsuits, and TCPA Have in Common?

1 July 2013

ACA Looking for Collection Agencies to Take Survey, Help in TCPA Reform Efforts

7 June 2013

Express Consent under the TCPA… Is it Safe?

5 June 2013

Judge Upholds TCPA Class Action Status Against Medical Debt Collector

31 May 2013

Former NCO Head Gets Back into Debt Collection

28 May 2013

Florida Federal District Court Disregards FCC’s 2008 Ruling Regarding Consent

20 May 2013

CFPB Returns Focus to Debt Collection: CFPB in Action

13 May 2013

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