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The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Collecting Debt One Manually Dialed Call at a Time

10 May 2013

Ontario Systems Webinar Offers Best Practices on Dialing Smarter

3 May 2013

SoundBite Communications Expands Compliance Suite With New Contact Controls

2 May 2013

Facing Facts: Two Truths About the TCPA

26 April 2013

DialConnection Announces Release of mobileComply

25 April 2013

Is Every Debt Collection Call a Violation of the Law?

24 April 2013

American Banker Story Says it Will Lay Out How CFPB Exams Will Change the Debt Collection Industry

3 April 2013

Manually Dialed Calls to Mobile Phone Held to Violate TCPA

2 April 2013

Class Action Status Granted to FDCPA-TCPA Voicemail Case

28 March 2013

FDCPA Cases Filed Increase in January

21 February 2013

How to Avoid TCPA Lawsuits

22 January 2013

SoundBite Partners with TMCnet on Webinar to Discuss How Organizations Can Mobilize their Collections Strategies

22 January 2013

FDCPA Lawsuits Filed by Consumers Decline 7 Percent in 2012

17 January 2013

And Then There Was One: TCPA Class Action Suit Against Papa Johns Dismissed

9 January 2013

Appeals Court Updates 'Express Consent' in TCPA Case Decision Revision

8 January 2013

Best of insideARM.com 2012

26 December 2012

Why Are TCPA Cases Against ARM Firms Rising as FDCPA Cases Fall?

6 December 2012

FCC Text Ruling: Everyone Wins

3 December 2012

SoundBite Communications Secures Successful FCC Declaratory Ruling for Text Messaging Compliance

30 November 2012

Shut the Front Door! I Didn't Order Text with My Pizza!

20 November 2012

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