The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.
insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.
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Papa Johns: Delicious? Maybe. In Violation of the TCPA? Definitely
15 November 2012
Appeals Court Upholds Ruling for Debt Collector in FDCPA-TCPA Case
15 November 2012
SoundBite Communications Enhances Compliance Suite for Contact Centers
13 November 2012
Yippee Ki-Yay - Implementation Dates for FCC and TCPA Have Been Set
1 November 2012
FDCPA Lawsuits Projected to Decline in 2012
31 October 2012
TCPA Case Appeal Against Debt Buyer Addresses Express Consent on Cell Numbers
23 October 2012
UPDATE: Location Announced for CFPB Field Hearing on Debt Collection
19 October 2012
FTC Offers $50,000 Reward for Robocall Solution
19 October 2012
Mike Ginsberg on the Future of Collections
5 October 2012
FTC Announces Agenda for Robocall Summit on October 18
5 October 2012
FDCPA Lawsuit Filings Continue Decline
3 October 2012
WEBINAR: Using Retail Customer Service Models to Improve Debt Collection Performance
3 October 2012
Improving the ARM Environment One Step at a Time
27 September 2012
Everything You Need to Know About TCPA Compliance
26 September 2012
Mike Ginsberg's Blog: The Current State of ARM
26 September 2012
ARM Industry Meeting Congress Today on FDCPA, TCPA, CFPB
20 September 2012
FDCPA Lawsuits Fall Slightly in Second Half of August
20 September 2012
FTC to Hold Summit on "Robocalls"; They Might Need Some Help
19 September 2012
FTC Action Shuts Down "Debt Relief" Operation
19 September 2012
Whitepaper and Webinar Will Look at TCPA Compliance and Technology for Debt Collection
18 September 2012
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