Noble Systems Makes Building Scripts and Agent Desktops Quick and Easy with the New Noble Composer

Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble™ Composer™ ? an agent script and desktop building tool with the ease-of-use of graphical layout and design software.

Noble Composer takes agent desktop design to the next level, making it even easier for contact center managers to build sophisticated call scripts without the need for complex IT programming. Noble Composer provides an intuitive, versatile interface for creating agent desktops. Users can create customized scripts with the flexibility of a desktop design tool, using WYSIWYG (what you see is what you get) tools to build scripts and agent desktops with on-screen layout, drag-and-drop, and point-and-click features; add fields, labels, text, pictures, and buttons; or link to tables, launch external programs, generate screen pops, and more. In addition to the powerful windows-based scripting engine, the Composer features enhanced program launch capabilities, to support direct access to third-party applications from the agent desktop. Noble Composer is a part of Noble Systems’ Agent Desktop Suite, featuring flexible tools for building scripts, including Noble DCB™ (Dynamic Campaign Builder), Noble OCX, and Noble Browser.

Noble Composer features include:

• Ease of Use ? offers the intuitive interface of a graphical layout & design tool
• Highly Customizable Desktop ? build scripts with custom fields, buttons, pictures & more
• Fast Script Development ? user-friendly software supports sophisticated functionality without complex programming, so new scripts can be put into production more quickly
• Shorter Learning Curve ? reduce training time with windows-standards & WYSIWYG features
• Flexible Integration ? generate screen pops & launch external applications with our open platform

James K. Noble, Jr., President & CEO, states, “Noble Systems® has offered manager tools for scripting for years with our Noble Dynamic Campaign Builder (DCBTM) software, helping users build customized agent desktops without complicated IT knowledge. With Noble Composer, our users can create scripts even more efficiently ? the intuitive design interface allows managers to write script and to layout agent screens with minimal training time. Tools for custom fields, data and table lookups, screen pops, and links to external databases or software programs continue our commitment to providing the industry’s most flexible solutions.”