PLS Financial Chooses IAT to Boost Agent Effectiveness and Success Rates

PLS Financial Services is trying a new recipe for success in collections this summer by adding IAT’s site-premised dialer CT Center to the mix. With more than 300 service centers across the United States and more than 3,000 employees, PLS Financial is one of the oldest and largest check cashing establishments in the industry. Still, the Chicago-based company hasn’t opted to use dialing technology to expand their business and stay competitive. Until now.

Bill Milligan, Vice President of Credit and Collections at PLS Financial, is excited to begin using the capabilities IAT provides. “This is new technology for PLS, and we are excited for the benefits this will provide our operation. We expect that IAT’s predictive dialer will help our collections staff complete calls more quickly and efficiently, which will help boost our success rate."

Jeff Savage, IAT National Sales Manager, said “It’s not uncommon for older, established collection organizations to be trying dialing technology for the first time. Many of our customers were thriving in the collection industry for years before turning to dialing technology to help maintain their competitive edge and effectiveness. We’re proud to add PLS Financial to our clientele and are excited to see the effect dialing technology has on their already distinguished and successful organization.”

Milligan selected IAT because the company and product met PLS Financial’s needs. “We reviewed four companies, had web demonstrations with each company, compared and contrasted performance, functionality, reporting and pricing. We chose IAT because it was the best fit for our company and customer base.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment and no setup fees. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800.574.8801

About PLS Financial Services, Inc.
Chicago-based PLS Financial Services manages more than 300 financial service centers in Alabama, Arizona, California, Illinois, Indiana, Mississippi, New York, Texas and Wisconsin, with more than 3,000 employees.  It is one of the largest, oldest and most distinguished organizations in the check cashing industry.  PLS was recently named as one of Chicago’s Largest Privately Held Companies by Crain’s Chicago Business® and joined the Crain’s 2008 Fast Fifty list as one of the fastest growing Chicago-based businesses.  PLS is a member of the Financial Service Centers of America (FiSCA).  The PLS Financial Service brands include: PLS Loan Store, which provides short-term consumer loans; PLS Check Cashers, which offers check cashing, money transfer services, money orders and bill payments; PLS Vehicle Registration; and PLS Tax Service.