Debt Collection Compliance: 10 Voices from the Collection Industry

It’s not that compliance itself is a new issue for the accounts receivable management industry — from the Fair Debt Collection Practices Act to TCPA and through different permutations of chain of title, this industry is no stranger to regulations.

What has changed is the consumer landscape. More and more consumer attorneys have turned suits against collection agencies into a cottage industry. Compliance has probably never been more important than it is now — and 2012 seems poised to continue that trend.

In an effort to help receivables management companies achieve compliance with federal and state laws and regulations, Interactive Intelligence, Latitude Software and insideARM.com queried a group of ten ARM industry professionals about the future trajectory of major compliance issues in 2012. We’re proud to offer the resulting whitepaper, The Future of Compliance for the Debt Collection Industry: 10 Forecasts for 2012, as a free download for readers.

The whitepaper is in our Round Robin format, and includes first-person forecasts from 10 voices in the industry:

Kim Bonn
Industry Consultant

Katrina Christakis
Grady Pilgrim Christakis Bell LLP

Gerri Detweiler
credit.com

David Fletcher
Latitude Software

Tom Gavinski
IC Systems, Inc.

Jack Gordon
WebRecon LLC

Nick Jarman
Delta Outsource Group Inc

Adam Plotkin
Healthcare Outsourcing Network LLC

Wally Steele
F.H. Cann & Associates, Inc.

Donna Nicholson Steif
Credit Bureau of Lancaster County, Inc.

Additionally, insideARM.com and Interactive Intelligence will host a free webinar on Wednesday, 14 December 2011, at 2.00 p.m. Eastern. The webinar will offer attendees a chance to listen to several of the contributors expand on the topics raised in the whitepaper and ask questions. These topics include:

• Collecting from the New Unemployed
• A New Sheriff in Town: The CFPB
• State Chain of Title Requirements
• Market Insight into Healthcare Collections
• Preventable Lawsuits
• PCI Compliance

The event is free, and you can register by visiting https://www1.gotomeeting.com/register/809907345. The webinar will be moderated by insideARM.com’s own Michael Klozotsky. Speakers will include:

David Fletcher
Latitude Software

Jack Gordon
WebRecon LLC

Nick Jarman
Delta Outsource Group Inc

Adam Plotkin
Healthcare Outsourcing Network LLC

Wally Steele
F.H. Cann & Associates, Inc.

Be sure to register early; this one will probably fill up fast. And be sure to download your free copy of the whitepaper by visiting http://www.insidearm.com/freemiums/debt-collection-compliance-2012/.

P.S. — Make sure you’re logged in to your insideARM.com account for the whitepaper download. Not currently a subscriber? Downloading the paper automatically subscribes you to insideARM.com and its valuable content.