ONTARIO, Canada — National Credit Recovery International, (NCRI), a leading Credit Intermediation and BPO services provider based in Mississauga, Canada and servicing nationally scoped Canadian and US clients, is pleased to announce the launch of a new dedicated operations division focusing on the provision of BPO services such as First Party Collection, Customer Care, Retention and back office Support. To be known as ContactPoint360, this division will draw on the expertise of NCRI leadership and the successful experience accumulated in this area by NCRi to deliver quality services from a dedicated corporate platform and brand.
ContactPoint360 distinguishes itself as a customer focused company with flexibility to meet the needs of corporate clients for all sizes and industries. Among its unique capabilities is an industry leading delivery model with a focus on service excellence, data analytic insights, customer segmentation, regulatory compliance experience and advanced reporting and dashboard capabilities to provide transparency and oversight to the operation. CP360 combines its technology investments, a bottom line focus, its process and data oriented approach and the skills of its team to offer a winning combination to clients.
NCRi President Tony Pampena stated “We are very excited to see this division leave the NCRI incubator and make its way through the market as an independent, strong, and capable entity. The division is well positioned to showcase its abilities and track-record.”
NCRi CEO Asad Mirza adds “Our competency and our people, in all layers, contribute to our success and will contribute to the success of ContactPoint360. We look forward to helping more and more clients take advantage of our value-added solutions informed by scalability, flexibility and above all competency. Our current clients are more than satisfied with the results we deliver and we invite others to ask us how we can help them.”
“As a transformation consultant within the ARM and BPO Outsource industries, I have worked with ContactPoint360 team on many projects and have relied on this firm to successfully provide quality, wide-scoped and results-oriented services to a variety of my clients. They have shown expertise in a wide range of industries and I have no hesitation in recommending ContactPoint360 as a vendor and provider of choice to my clients.” states Bruno Marejeanne Managing Director of Mazume Solutions Inc., an order-to-cash Consultancy firm active in the Canadian and US markets.
ContactPoint 360 is a division we want to be the buzzword for quality BPO services in Canada starting in 2016: show us how you want to be better and we can get you there.