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CFPB Updates Risk-Based Nonbank Supervision Designation Process
24 April 2024
CFPB Publishes Consumer Response Annual Report
18 April 2024
Kentucky Becomes 15th State to Enact a Comprehensive Consumer Data Privacy Law
17 April 2024
A Friendly Reminder of the Importance of Robust Consumer Complaint Handling Processes
4 April 2024
CFPB Releases Final Credit Card Late Fee Rule; Slashes Fees to $8
5 March 2024
NYC Proposes Amendments to Debt Collection Rules; Comments Due by Nov 29th
19 October 2023
CFPB Uses Aged Data in Report on Judgments and Why it's a Big Deal
15 May 2023
Report Shows Steep Rise in Consumer Complaints to CFPB: Consumer Reporting Leads the List While Debt Collection Declines
20 April 2023
District Court Awards Consumer Fees; Says Actual Damages Do not Equal a Concrete Injury
15 March 2023
Collections Industry Sees Significant Split Between Large and Small Firms’ Investments in Customer Contact Channels
7 December 2022
Debunked! Four Compliance Myths and Misconceptions for Collections
29 September 2022
Tenth Circuit Finds that Materiality Must be Determined Through the Perspective of the Reasonable Consumer
13 September 2022
Hunstein Isn't Over: 4 Things You Need to Know
12 September 2022
Credit Eco to Go: Fairness as a Service [Podcast]
7 September 2022
CFPB Signals Increased Scrutiny of Credit Card Industry Interest Rates
6 September 2022
Banking Groups Challenge CFPB’s RFI on Customer Service
1 September 2022
Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]
24 August 2022
Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future
16 August 2022
CFPB Prioritizing Enforcement Over Education
10 August 2022
CFPB Releases Reg F Guidance
2 August 2022