The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Employment Related Communications - A New Frontier for TCPA Class Actions?

27 April 2017

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Prior Express Consent Defeats TCPA Claim, But Jury May Find 87 Calls Over 19 Days to be FDCPA Violation

19 April 2017

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Simple TCPA Case Becomes Two-Year Journey to Dismissal

12 April 2017

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Will FCC Loss in Junk Fax Case Have Positive Impact on TCPA Cases?

5 April 2017

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TCPA Defendant Settles Class Claims on Individual Basis Following Counterclaims for Harassment and Racketeering

27 March 2017

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Judge Rules For Servicer in TCPA Case Regarding Calls to Number Provided for Subsequent Loan

21 March 2017

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TCPA Case Law Review for February 2017

15 March 2017

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Student Loan Guarantor Agency Not Liable for Collector’s Alleged TCPA Violations

14 March 2017

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House to Begin Debate on Bill to Fix Class Action Litigation

9 March 2017

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Wells Fargo to Settle Two Separate TCPA Class Actions Totaling Over $17.7M

28 February 2017

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Ninth Circuit: Cancellation of Gym Membership Didn’t Revoke Consent to be Contacted

23 February 2017

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Court Holds Collection Calls to a Wrong Person’s Home Phone are not a TCPA Violation

22 February 2017

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Petitioners Seek Prior Express Written Consent for All Autodialed Calls to Cell Phones Under the TCPA

21 February 2017

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District Court Judge Finds Collection Calls in Medical Case Are “Concrete Injury” Under Spokeo

16 February 2017

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With Second Decisive Win, Stellar Solidifies Prior Milestone Victory Establishing Dialing System is TCPA Compliant

8 February 2017

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U.S. Magistrate Judge in Michigan Rules LiveVox HCI System is Not an ATDS

8 February 2017

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FCC Will Host Webinar to Help Consumers Deal With Robocalls

6 February 2017

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Credit Unions Urge FCC's Pai to Reconsider TCPA Rules

24 January 2017

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Student Loan Servicers Petition FCC to Reconsider TCPA Exemption Rules

24 January 2017

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Trump Names FCC Chairman Who Has Been Critical of Former Leadership

23 January 2017