The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Breaking: 2nd Circuit Says TCPA Consent Not Revocable if Part of Contract

23 June 2017


What You Should Know About "Standing" Since Spokeo

19 June 2017


LiveVox Discusses Latest Cell Phone Consent Management Approaches with TCPA Legal Counsel

13 June 2017


"Ringless Voicemail" Petition at FCC: Another Factor to Consider in TCPA Compliance

5 June 2017


TCPA Is Not Dead Yet – Court Trebles Eight Figure TCPA Award While World Awaits ACA Decision

30 May 2017


Rite Aid’s TCPA Win Sheds Light on Health Care Rule Exemption

23 May 2017

FCC Commissioner Michael O'Rielly

FCC's O'Rielly Says Legitimate Businesses Haven't Effectively Told Their Story on TCPA

5 May 2017


Courts Grapple with Fine Line between (Medical) Informational & Telemarketing Calls

2 May 2017


Employment Related Communications - A New Frontier for TCPA Class Actions?

27 April 2017


Prior Express Consent Defeats TCPA Claim, But Jury May Find 87 Calls Over 19 Days to be FDCPA Violation

19 April 2017


Simple TCPA Case Becomes Two-Year Journey to Dismissal

12 April 2017


Will FCC Loss in Junk Fax Case Have Positive Impact on TCPA Cases?

5 April 2017


TCPA Defendant Settles Class Claims on Individual Basis Following Counterclaims for Harassment and Racketeering

27 March 2017


Judge Rules For Servicer in TCPA Case Regarding Calls to Number Provided for Subsequent Loan

21 March 2017


TCPA Case Law Review for February 2017

15 March 2017


Student Loan Guarantor Agency Not Liable for Collector’s Alleged TCPA Violations

14 March 2017


House to Begin Debate on Bill to Fix Class Action Litigation

9 March 2017


Wells Fargo to Settle Two Separate TCPA Class Actions Totaling Over $17.7M

28 February 2017


Ninth Circuit: Cancellation of Gym Membership Didn’t Revoke Consent to be Contacted

23 February 2017


Court Holds Collection Calls to a Wrong Person’s Home Phone are not a TCPA Violation

22 February 2017