The Telephone Consumer Protection Act of 1991 (TCPA) is the primary law in the U.S. governing the conduct of telemarketers. Its primary regulator is the Federal Communications Commission (FCC). The TCPA restricts the use of dialers, prerecorded voice messages, SMS text messages received by cell phones, and the use of fax machines. Even though the law was not designed with ARM in mind, debt collectors often find themselves restricted in the communication technology they can use. In addition, contradictory guidance from regulators and court rulings has led to an explosion in the number of TCPA cases collection agencies must defend.

insideARM maintains an abundance of information about TCPA developments related to the ARM industry. View our case law grid here, and our TCPA Toolbox here.

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Judge Rules For Servicer in TCPA Case Regarding Calls to Number Provided for Subsequent Loan

21 March 2017


TCPA Case Law Review for February 2017

15 March 2017


Student Loan Guarantor Agency Not Liable for Collector’s Alleged TCPA Violations

14 March 2017


House to Begin Debate on Bill to Fix Class Action Litigation

9 March 2017


Wells Fargo to Settle Two Separate TCPA Class Actions Totaling Over $17.7M

28 February 2017


Ninth Circuit: Cancellation of Gym Membership Didn’t Revoke Consent to be Contacted

23 February 2017


Court Holds Collection Calls to a Wrong Person’s Home Phone are not a TCPA Violation

22 February 2017


Petitioners Seek Prior Express Written Consent for All Autodialed Calls to Cell Phones Under the TCPA

21 February 2017


District Court Judge Finds Collection Calls in Medical Case Are “Concrete Injury” Under Spokeo

16 February 2017


With Second Decisive Win, Stellar Solidifies Prior Milestone Victory Establishing Dialing System is TCPA Compliant

8 February 2017


U.S. Magistrate Judge in Michigan Rules LiveVox HCI System is Not an ATDS

8 February 2017


FCC Will Host Webinar to Help Consumers Deal With Robocalls

6 February 2017


Credit Unions Urge FCC's Pai to Reconsider TCPA Rules

24 January 2017


Student Loan Servicers Petition FCC to Reconsider TCPA Exemption Rules

24 January 2017


Trump Names FCC Chairman Who Has Been Critical of Former Leadership

23 January 2017


Judge Denies “Nomorobo” Operator’s Request to Alter Her Prior Opinion Dismissing TCPA Case

10 January 2017


AT&T Introduces Service Designed to Target and Block Calls

22 December 2016

Tom Wheeler - FCC Chairman

FCC Chairman to Step Down; Could Lead to Reversal of TCPA Ruling

15 December 2016


Today at 1pm eastern: FCC Holds Robocalls Webinar For Consumers

14 December 2016


Mo. Federal Judge Rules Hospital Not Liable for Potential TCPA Claims Based on Acts of Third Party Agency

13 December 2016