On Friday, August 16, the Consumer Financial Protection Bureau (CFPB) announced that it has appointed Robert Cameron as the private education loan ombudsman. Cameron comes to the CFPB with experience as both a Staff Judge Advocate with the Pennsylvania Army National Guard as well as the Pennsylvania Higher Education Assistance Agency.
The CFPB's prior student loan ombudsman, Seth Frotman, resigned a year ago with a resignation letter accusing the Bureau—led by Former Acting Director Mick Mulvaney at the time—of failing to protect student loan borrowers. Following his resignation, Frotman launched the Student Borrower Protection Center.
Frotman's resignation letter spurred Congressional inquiries into the matter. When the CFPB's Director Kathleen Kraninger appeared before Congress in March of this year to provide the CFPB's semi-annual report merely three months after her appointment, she was met with multiple questions about why the ombudsman role remained vacant.