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AdobeStock-feedback-ratings-measure

Unexpected CFPB Move; Release of Yelp-Style Rating Plan

9 February 2017

AdobeStock-Customer Service Complaint

Source Says CFPB Company Complaint Portal Updates Will Release in March

31 January 2017

AdobeStock-Customer Service Complaint

CFPB Complaint Portal - Analysis of Coming Enhancements

17 January 2017

AdobeStock-Customer Service Complaint

CFPB Monthly Report Reveals 39% of Complaints Concern Debt Collection

3 January 2017

AdobeStock-Customer Service Complaint

A Former CFPB Insider’s Guide: Things to Consider before Responding to Your CFPB Complaints

12 December 2016

AdobeStock-comments-opinion-voice-speak

CFPB Asks For Input Regarding New Consumer Complaint Feedback Process

30 November 2016

AdobeStock-court-decisions-judge-decide

FDCPA Case Law Review for September 2016

13 October 2016

Midwest Compliance Symposium - Lemberg and Bedard - photo by Stephanie Eidelman

Sergei Lemberg Shares His Tips and Strategies With Creditors at Compliance Symposium

28 September 2016

pixabay-gavel-court

Industry Gets Favorable Ruling in Debt Collection Envelope Case

18 August 2016

AdobeStock-survey-study-results

CFPB's Consumer Response Proposes New Consumer Feedback Survey

2 August 2016

AdobeStock-rules-and-regulations

insideARM Perspective on CFPB Outline of Proposed Debt Collection Rules – Communication Part 2

1 August 2016

AdobeStock-survey-study-results

Rozanne Andersen to Present Findings from Cost of Compliance Survey at PowerUp 2016

20 July 2016

Massachusetts Court Rules Any Call is a "Communication"

19 July 2016

AdobeStock-Customer Service Complaint

CFPB's Consumer Response Notifies Portal Contacts to Opt-In to Daily Digest Reports

29 June 2016

istock-us-capitol-aerial

House Bill Introduced Requiring That CFPB Verifies Complaints and Publishes Context

15 June 2016

AdobeStock-violation-call-penalty-stop

The FTC Continues to Pursue True "Robocallers"

15 June 2016

Consumer Finance Reporters to the Debt Collection Industry: Give us Facts and Data

28 April 2016

Former CFPB Senior Advisor: Debt Collection Industry Must Press CFPB to Put Complaint Data in Context

27 April 2016

pixabay-news-headline

NBC Debt Collection Article Includes Some Context, But Could Be Better

1 April 2016

Latest CFPB Complaint Report is Routine, But Provides a Nugget or Two

30 March 2016