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ACA International Publishes Dispute of CFPB Consumer Survey

1 March 2017


Unexpected CFPB Move; Release of Yelp-Style Rating Plan

9 February 2017

AdobeStock-Customer Service Complaint

Source Says CFPB Company Complaint Portal Updates Will Release in March

31 January 2017

AdobeStock-Customer Service Complaint

CFPB Complaint Portal - Analysis of Coming Enhancements

17 January 2017

AdobeStock-Customer Service Complaint

CFPB Monthly Report Reveals 39% of Complaints Concern Debt Collection

3 January 2017

AdobeStock-Customer Service Complaint

A Former CFPB Insider’s Guide: Things to Consider before Responding to Your CFPB Complaints

12 December 2016


CFPB Asks For Input Regarding New Consumer Complaint Feedback Process

30 November 2016


FDCPA Case Law Review for September 2016

13 October 2016

Midwest Compliance Symposium - Lemberg and Bedard - photo by Stephanie Eidelman

Sergei Lemberg Shares His Tips and Strategies With Creditors at Compliance Symposium

28 September 2016


Industry Gets Favorable Ruling in Debt Collection Envelope Case

18 August 2016


CFPB's Consumer Response Proposes New Consumer Feedback Survey

2 August 2016


insideARM Perspective on CFPB Outline of Proposed Debt Collection Rules – Communication Part 2

1 August 2016


Rozanne Andersen to Present Findings from Cost of Compliance Survey at PowerUp 2016

20 July 2016

Massachusetts Court Rules Any Call is a "Communication"

19 July 2016

AdobeStock-Customer Service Complaint

CFPB's Consumer Response Notifies Portal Contacts to Opt-In to Daily Digest Reports

29 June 2016


House Bill Introduced Requiring That CFPB Verifies Complaints and Publishes Context

15 June 2016


The FTC Continues to Pursue True "Robocallers"

15 June 2016

Consumer Finance Reporters to the Debt Collection Industry: Give us Facts and Data

28 April 2016

Former CFPB Senior Advisor: Debt Collection Industry Must Press CFPB to Put Complaint Data in Context

27 April 2016


NBC Debt Collection Article Includes Some Context, But Could Be Better

1 April 2016