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Mass. AG Enters $4M Settlement with PRA for Allegedly Violating Consumer Protection Laws

11 November 2019


CFPB's Semi-Annual Report Contains Some, But Not Much, Information About Debt Collection

10 October 2019

AdobeStock--Olivier Le Moal--Customer Service Complaint

CFPB Complaint Database to Remain Public, but Will Include Enhancements to Put Data into Context

19 September 2019


Complaint Data Trends and Limitations: Three Take-Aways From the CFPB's Annual Consumer Response Report

3 April 2019


CFPB Publishes its Fall 2018 Semi-Annual Report: Credit Invisibility, Mortgage Shopping, Consumer Complaints, and a Laundry List of Enforcement Actions

27 February 2019


Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues

7 January 2019

BCFP Releases Complaints Snapshot, Debt Collection No Longer No. 1

25 October 2018


Integrative Technology Remains a Controversial Topic for Debt Collection Agencies

23 July 2018


Debt Collector Brings RICO Suit Against Lexington Law

7 June 2018

AdobeStock--Olivier Le Moal--Customer Service Complaint

Convoke Adds Complaints Management to its Platform

17 May 2018

AdobeStock--Sergey Nivens--comments-opinion-voice-speak

CFPB Releases Final Request in Call for Evidence Series About its Practices

12 April 2018

How to Manage Your Online Reputation in the ARM Industry (sponsored)

8 March 2018

AdobeStock--Olivier Le Moal--Customer Service Complaint

CFPB Looking for Input on its Controversial Complaint Portal

6 March 2018

CFPB Complaints

Mulvaney to Move CFPB's Consumer Response; ACA Puts Complaints in Perspective

5 February 2018

CFPB Complaints

Continuity, Compliance and the CFPB: Food For Thought When Responding to Complaints (sponsored)

30 November 2017


Collection Boot Camp: How to Respond to Collection Disputes

26 October 2017

AdobeStock--Olivier Le Moal--Customer Service Complaint

What to Include in an 'Interim Response' on CFPB Complaint Portal

5 September 2017


Are Significant Changes To Class Actions On The Horizon? (Part Two)

29 June 2017

AdobeStock--Olivier Le Moal--Customer Service Complaint

Collectors Are Missing the Benefits of the CFPB Complaint Portal

10 May 2017

ACA International Publishes Dispute of CFPB Consumer Survey

1 March 2017